References
Ackerman-Anderson, L. & Anderson, D. (2001). Awake at the wheel. Moving beyond change management to conscious change leaders. Retrieved from
http://www.odcanada.org/site/ Archive/A001Awake.pdf
http://www.odcanada.org/site/ Archive/A001Awake.pdf
Bridges, W. & Mitchell, S. (2000). Leading transition: A new model for change. Retrieved from http://www.hesselbeininstitute.org/knowledgecenter/journal.aspx?ArticleID=28
Canadian Centre on Substance Abuse (2007). The essentials of motivational interviewing. The Canadian Network of Substance Abuse and Allied Professionals.
Canadian Centre on Substance Abuse (2007). The essentials of motivational interviewing. The Canadian Network of Substance Abuse and Allied Professionals.
Covey, S.M.R. (2008). The speed of trust. The one thing that changes everything. USA. Freepress.
Fire Inside Leadership. (2010-2011). Peer leadership program. Halifax, NS.
Gill, S. (2010). Motivational interviewing 1: background, principles and application in healthcare. Nursing Times, 106(34), p. 21-22.
Gill, S. (2010). Motivational interviewing 1: background, principles and application in healthcare. Nursing Times, 106(34), p. 21-22.
Golden, B. (2006). Change. Transforming Healthcare Organizations. Retrieved from
http://fhs.mcmaster.ca/cbs/documents/ChangeTransformingHealthcareOrganizationsarticle.pdf
GSDRC (2013). The causes of conflict. Retrieved from http://www.gsdrc.org/go/conflict/chapter-1-understanding-violent-conflict/the-causes-of-conflict-part-1-\
Gupta, M., Boyd, L., Kuzmits, F. (2011). The evaporating cloud: A tool for resolving workplace conflict. International Journal of Conflict Management, 22 (4), 394-412.
Haliburton Associates. (2008). TOC evaporating cloud. Conflict and evaporating cloud retrieved
from http://www.halliburtonassociates.com/documents/filelibrary/pdfs/TOC_Evaporating_Cloud.pdf
Haraway, D.L. & Haraway, W.M. (2005). Analysis of the effect of conflict-management and resolutuion training on employee stress at a healthcare organization. Hospital
Topics: Research and Perspective on Healthcare, 83(4), 11-17.
Hay Group (2009). The Emotional Intelligence Workbook. Proceedings from Dorothy Wylie Leadership in Nursing Conference '13, Toronto, Canada: Hay Group.
Healthcare Conflict Management. (2009). How do you normally respond to conflict situations. Retrieved from http://www.healthcare-conflict-management.com/tki-
assessments.html
Heider, J. (1986). The tao of leadership. Georgia, US. Humantics Ltd.
Johansen, M. L. (2012). Keeping the peace: Conflict management strategies for nurse managers. Nursing Management, 43 (2), 50-54. Retrieved from
http://journals.lww.com/nursingmanagement/Fulltext/2012/02000/Keeping_the_peace___Conflict_management_strategies.13
Institute for Leadership Excellence & Development Inc. (2009). Healthcare conflict management. Retrieved from http://www.healthcare-conflict-management.com/tki
-assessments.html
It Takes One. (2012). Workplace Mediation and Coaching Solutions. Retrieved from http://www.ittakesone.co.uk/default.asp?contentID=75
Kaufman, A. (2009).Conflict management strategy for health care organizations. Institute for leadership excellence & development Inc. Retrieved from http://www.healthcare-
conflict-management.com/documents/Conflict%20Management%20in%20Healthcare%20White%20Paper.pdf
http://fhs.mcmaster.ca/cbs/documents/ChangeTransformingHealthcareOrganizationsarticle.pdf
GSDRC (2013). The causes of conflict. Retrieved from http://www.gsdrc.org/go/conflict/chapter-1-understanding-violent-conflict/the-causes-of-conflict-part-1-\
Gupta, M., Boyd, L., Kuzmits, F. (2011). The evaporating cloud: A tool for resolving workplace conflict. International Journal of Conflict Management, 22 (4), 394-412.
Haliburton Associates. (2008). TOC evaporating cloud. Conflict and evaporating cloud retrieved
from http://www.halliburtonassociates.com/documents/filelibrary/pdfs/TOC_Evaporating_Cloud.pdf
Haraway, D.L. & Haraway, W.M. (2005). Analysis of the effect of conflict-management and resolutuion training on employee stress at a healthcare organization. Hospital
Topics: Research and Perspective on Healthcare, 83(4), 11-17.
Hay Group (2009). The Emotional Intelligence Workbook. Proceedings from Dorothy Wylie Leadership in Nursing Conference '13, Toronto, Canada: Hay Group.
Healthcare Conflict Management. (2009). How do you normally respond to conflict situations. Retrieved from http://www.healthcare-conflict-management.com/tki-
assessments.html
Heider, J. (1986). The tao of leadership. Georgia, US. Humantics Ltd.
Johansen, M. L. (2012). Keeping the peace: Conflict management strategies for nurse managers. Nursing Management, 43 (2), 50-54. Retrieved from
http://journals.lww.com/nursingmanagement/Fulltext/2012/02000/Keeping_the_peace___Conflict_management_strategies.13
Institute for Leadership Excellence & Development Inc. (2009). Healthcare conflict management. Retrieved from http://www.healthcare-conflict-management.com/tki
-assessments.html
It Takes One. (2012). Workplace Mediation and Coaching Solutions. Retrieved from http://www.ittakesone.co.uk/default.asp?contentID=75
Kaufman, A. (2009).Conflict management strategy for health care organizations. Institute for leadership excellence & development Inc. Retrieved from http://www.healthcare-
conflict-management.com/documents/Conflict%20Management%20in%20Healthcare%20White%20Paper.pdf
Kotter, J. (2012). The 8 step process for leading change. Retrieved from http://www.kotterinternational.com/our-principles/changesteps/changesteps
Marshall, P. (2006). Conflict resolution: What nurses need to know. Retrieved from http://www.mediatecalm.ca/pdfs/what%20nurses%20need%20to%20know.pdf
M2 Leadership Institute. (2012). What causes conflict? Retrieved from: http://video.search.yahoo.com/video/play;_ylt=A2KLqIVLKs5RrXkATYP7w8QF;
_ylu=X3oDMTByNDY3bGRuBHNlYwNzcgRzbGsDdmlkBHZ0aWQDBGdwb3MDNQ--?p=M2+leadership+institute&vid=c48c394adb4ac59fe251606
a1d73e8a8&l=9%3A07&turl=http%3A%2F%2Fts3.mm.bing.net%2Fth%3Fid%3DV.4973478698090630%26pid%3D15.1&rurl=http%3A%2F%2F
www.youtube.com%2Fwatch%3Fv%3DhkAhCnvqoQQ&tit=What+Causes+Conflict%3F&c=4&sigr=11aacddu0&age=0&fr=ipad&tt=b
_ylu=X3oDMTByNDY3bGRuBHNlYwNzcgRzbGsDdmlkBHZ0aWQDBGdwb3MDNQ--?p=M2+leadership+institute&vid=c48c394adb4ac59fe251606
a1d73e8a8&l=9%3A07&turl=http%3A%2F%2Fts3.mm.bing.net%2Fth%3Fid%3DV.4973478698090630%26pid%3D15.1&rurl=http%3A%2F%2F
www.youtube.com%2Fwatch%3Fv%3DhkAhCnvqoQQ&tit=What+Causes+Conflict%3F&c=4&sigr=11aacddu0&age=0&fr=ipad&tt=b
Patterson, K., Grenny, J., McMillan, R., Switzler, A. (2005). Crucial confrontations. Tools for resolving broken promises, violated expectations, and bad behavior. New York,
NY: McGraw-Hill.
NY: McGraw-Hill.
Rahim, M.A. (2002). Toward a theory of managing organizational conflict. The International Journal of Conflict Management, 13(3), 206-235.
Ryan-Bannerman, N. (2012). Causes of conflict in organizations. Retrieved from http://www.ryanbannerman.com/wp-content/uploads/2012/04/RBA-conflict-v2.pdf
Senior, B. & Swailes, S. (2010). Organizaitonal Change. (4th ed.) Harlow, England: Pearson Education.
Skelton-Green, J., Simpson, B. , Scott, J. (2007). An integrated approach to change leadership. Nursing Leadership, 20, 1-15.
Stadnyk, K.(2011). Evaporating clouds: The conflict resolution diagram. Youtube video. Available from http://www.slideshare.net/kylestadnyk/evaporating-cloud
Senior, B. & Swailes, S. (2010). Organizaitonal Change. (4th ed.) Harlow, England: Pearson Education.
Skelton-Green, J., Simpson, B. , Scott, J. (2007). An integrated approach to change leadership. Nursing Leadership, 20, 1-15.
Stadnyk, K.(2011). Evaporating clouds: The conflict resolution diagram. Youtube video. Available from http://www.slideshare.net/kylestadnyk/evaporating-cloud